Refund requests related to employer subscriptions and invoices are reviewed case by case, subject to the applicable service terms and law.
1. Scope
This policy explains how JobSifu reviews refund requests related to employer subscriptions and invoices. Each request is assessed based on its circumstances, the applicable service terms, and applicable law.
2. Requesting a review
Contact us at [email protected]. Include your employer account name, invoice number if available, the date and amount charged, and a clear description of the issue. Include supporting documents where available. We may ask you for more information to review your request.
3. Subscription cancellation
Cancelling a paid subscription changes your account to the Free plan immediately. Cancellation is separate from a refund request and does not by itself mean that a refund has been approved. Contact us separately if you want a charge reviewed.
4. How requests are reviewed
We review each request case by case, considering the payment or invoice details, the services provided, the information you submit, the applicable plan terms, and applicable law. We may request additional information before reaching a decision. After review, we will let you know whether the request is approved, declined, or whether another resolution may be available. A refund is not guaranteed.
5. Approved refunds
If a refund is approved, we will confirm the approved amount and next steps before processing it. The available method and processing time may depend on the circumstances, the payment provider, and applicable law. We do not promise a fixed processing period or a particular payment method.
6. Your legal rights
This policy does not exclude or limit any rights or remedies that cannot be excluded or limited under applicable law.
7. Contact
For billing or refund questions, email [email protected] and include your invoice number or employer account details.