VVinners Solutions Sdn Bhd Verified
Customer Service
Kuala Lumpur, MalaysiaFull-timePosted 1 week ago5 applicants
Salary
MYR 2,500 - 3,000
per month
Experience
Mid
Seniority level
?
Match
Skills
4 required
Customer ServiceTime ManagementData EntryAttention to Detail
Job summary
We are looking for a Customer Service professional to join our team.
Key selling points
Strong communication skills
Detail-oriented
Experienced in data entry and verification
About the role
Responsible for handling customer enquiries, providing accurate information, resolving issues, conducting follow-ups, maintaining customer records, and updating databases to ensure data accuracy and customer satisfaction.
Responsibilities
Handle customer inquiries related to shipment, delivery, and logistics services.
Coordinate with customers, shipping lines, agents, and internal teams to ensure smooth shipment processes.
Prepare and follow up on shipping documents and related administrative requirements.
Monitor shipment status and provide regular updates to customers.
Handle customer complaints and coordinate with relevant teams to resolve issues.
Maintain good relationships with existing customers.
Ensure all customer requests and shipment information are properly recorded and followed up.
Support the sales and operations team when needed.
Requirements
Minimum 1–2 years of experience in Customer Service, Freight Forwarding, Logistics, Shipping, or a related industry.
Familiar with sea freight, NVOCC, freight forwarding, or logistics processes is preferred.
Good communication and customer service skills.
Able to coordinate effectively with internal and external parties.
Good attention to detail and follow-up skills.
Proficient in Microsoft Office.
Good command of English & Bahasa/Malay, both written and verbal, is preferred.
Able to work independently and as part of a team.
Able to join immediately
What we offer
Career development
Professional working environment
Opportunities to improve communication skills
Potential for career advancement.
About the Company
VVinners Solutions Sdn Bhd
Selangor, Malaysia
VVinners Solutions Sdn. Bhd. is a technology solutions company specializing in custom software development, web and mobile applications, system integration, UI/UX design, cloud solutions, and digital…
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