ERP Helpdesk Support Engineer at VVinners Solutions Sdn Bhd — JobSifu
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ERP Helpdesk Support Engineer

Kuala Lumpur, MalaysiaFull-timePosted 1 week ago4 applicants
Salary
MYR 3,000 - 3,500
per month
Experience
Mid
Seniority level
?
Match
Skills
7 required
ERP SystemsHelp DeskData AnalysisDatabase Administrationweb applicationsJirazend
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Job summary

Diploma / Bachelor’s Degree in IT, Computer Science, Information Systems, or relevant fields (preferred but not mandatory if experience is strong).

Key selling points
Strong troubleshooting and problem-solving skills
Ability to resolve ERP system issues
Attention to detail
About the role
Responsible for providing technical support to users experiencing ERP system issues, troubleshooting software errors, assisting with system-related enquiries, documenting and tracking support tickets, and escalating complex issues to the relevant technical teams. Ensure timely resolution of user problems, maintain accurate support records, and provide guidance to improve user experience and system efficiency.
Responsibilities
Provide remote helpdesk support for the client’s internal ERP system (training provided).
Diagnose and troubleshoot system issues by identifying root causes through logical analysis.
Communicate effectively with users via email and Microsoft Teams.
Review ticket history to track patterns and identify solutions.
Escalate complex issues to internal technical teams when necessary.
Document issues and resolutions accurately and ensure timely updates in the ticketing system.
Manage and prioritize multiple open support cases simultaneously.
Deliver prompt and professional customer service with clear communication.
Requirements
1–2 years of experience in IT helpdesk or technical support is an advantage (Fresh graduates are encourage to apply)
Basic understanding of database concepts, web applications, and Microsoft 365.
Familiarity with ticketing systems (e.g., ManageEngine, Zendesk, JIRA, etc.) is an added advantage.
Strong analytical, troubleshooting, and problem-solving skills.
Detail-oriented, organized, and able to multitask independently.
Strong communication and customer-service mindset.
Able to work rotating shifts on time and reliably.
What we offer
Competitive salary
Career development opportunities
Technical skills enhancement
Professional working environment
On-the-job training
Opportunities for career advancement.
Prepared to apply?

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JY
Jason Yaw
Recruiter · VVinners Solutions Sdn Bhd
About the Company
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VVinners Solutions Sdn Bhd
Selangor, Malaysia

VVinners Solutions Sdn. Bhd. is a technology solutions company specializing in custom software development, web and mobile applications, system integration, UI/UX design, cloud solutions, and digital…